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News - Saf Malik
October 23, 2020
Leading provider of lifestyle and housing solutions partners with bank to offer phone insurance to Monzo Premium customers
Assurant has teamed with Monzo bank to provide end-to-end digital mobile phone insurance for Monzo customers as part of the bank’s new Monzo Premium account.
Monzo Premium offers its customers a range of features and benefits including mobile phone insurance which is provided by Assurant.
Customers will be allowed to make up to two claims each year and all claims will be made through the Monzo app. This will allow customers to initiate and complete a claim quickly and easily online, providing customers with a dynamic and nimble service that fits around their time.
Monzo Premium also offers its customers more from their Monzo account with travel insurance from AXA, an interest rate of 1.50 per cent/1.49 per cent AER/Gross on up to £2000, a Monzo white metal card made from 16g single sheet of steel, and more.
Assurant president Rich Green said: “With digital innovation, there is an increase in urgency of the expectation to drive greater efficiency and improve the overall consumer experience at every touchpoint of the customer journey.
“In alignment with Monzo’s core values, we at Assurant are focused on the customer.
“Through Monzo Premium’s mobile phone insurance, we have created a tailor made, fully digital product and service, based on our deep expertise and underwriting experience in the banking sector, that will empower Monzo Premium customers to take more control of their claims journey, leading to greater customer engagement, satisfaction, and experience overall.”
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