iSmash becomes Samsung’s largest walk-in Authorised Service Partner

Megan Robinson
November 16, 2022

Accreditation will enable repairs with genuine Samsung parts and diagnostics

iSmash is now Samsung’s largest walk-in repair provider, with Authorised Service Centres across 15 cities, including London, Manchester, Birmingham, Bristol, Cardiff, Edinburgh and Glasgow.

iSmash has joined Samsung’s Authorised Service Centre network. Samsung users outside the warranty will be able to take their device to any one of the 38 iSmash stores for authorised diagnostics and repair.

The appointment follows a big investment into iSmash a year ago by Canadian comms giant Telus. iSmash will use genuine Samsung parts and Samsung-accredited technicians will carry out repairs using Samsung specialist equipment and tools. iSmash will give repaired devices a 125-point Health check, using Samsung’s Galaxy Diagnostics Tool.

Said iSmash CEO Chris Murton “The partnership ensures our mutual customers can now benefit from a best-in-class repair and support service across our growing network of high-street service centres. iSmash customers and insurance partners will now have access to our accredited technicians using specialist equipment and tools in service centres that meet Samsung’s high standards.

Brian Ford, Vice-President, of Samsung Customer Experience, UK, added: ‘Access to convenient support on the high street is incredibly important for UK consumers. The iSmash nationwide store coverage gives more choices to our customers, who can now get a fast repair safe in the knowledge that their smartphone is in the hands of an accredited and trusted service partner’.

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